When Apple announced MobileMe back in June and announced that it would be replacing .Mac with a far superior service, I for one was excited. At last, .Mac/MobileMe was actually worth something. (I still think $99/year is a bit pricey, but I’m willing to live with that here.) In fact, if I wasn’t doing all of my stuff from one single computer, if I had one of Apple’s handheld devices, and if I actually had money to spend, I would have purchased MobileMe the very first day.

Boy, am I glad that I’m dirt poor right now.

As completely strange as it might seem, it appears that Apple has flubbed up MobileMe in every conceivable way these past few weeks. Take first the fact that it took about three times as long for the .Mac-to-MobileMe transition to take place (leaving many many .Mac users without any access to vital .Mac services that they needed for a few days), then throw in the whole ongoing fiasco with the so-called “1%” who lost use of their e-mail and actually lost a few days worth of their e-mail in the process. Many of these people weren’t even people who signed up for MobileMe, they signed up for .Mac, and were not expecting MobileMe to happen or for them to have to go through this. I mean, I can see something like this happening to a free service, but when Apple is getting $99/year from these people, that’s pretty ridiculous. Plus the fact that Apple was completely tight-lipped about this for nearly a week says some pretty bad things about how Apple handles its services and its customers.

Now, today, it turns up that Apple is limiting support to those people who were part of that 1%, and only people whom Apple thinks was on that 1%, according to TUAW. I mean, for the love of Pete, has Apple considered that other people may have other problems with MobileMe too? Just this morning, my friend Daniel Brusilovsky was trying to get support through one of those online live support things. After just saying “hi” to the support representative before even having a chance to type his question, the support guy said “Sorry, I can’t help you with this issue, I can only help with MobileMe Mail,” and closed the chat connection. What gives?

Apple, I know that you’re all big and successful now with all of the Macs, iPods, and (now) iPhones you’re selling, but it appears you’re starting to let that go to your head. If you want to be able to rebuild the already-ruined reputation that MobileMe has garnered, you’re going to have to do a lot more things correctly, and you’re going to have to start with the way you treat your paying customers. Otherwise, I’m not giving you a single blood-red penny.

Tags: Apple, e-mail, Mac, MobileMe, outage, reputation, ripoff, support

Hello everyone!

I am really excited to be able to announce that after being down for 18 days, Webmacster87.info is back online!

On December 4th, something happened to my cPanel username/password causing them to change. I’m not sure what happened to cause the change, but I certainly had nothing to do with it.

So why did it take 18 days for the site to come back up? Well, I had bombarded my web host for weeks with support requests, and never got a response. Yesterday, I finally got angry enough about it that I did a WHOIS on my host’s domain name, found a phone number, called them up, and found out that my host strangely still had my old Mac.com e-mail address on file–an e-mail address which expired five months ago. (Their policy–which is a good one–is to only accept support requests from the e-mail address which they have on file, for security reasons.) So, once the guy on the phone updated the e-mail address I had on file, my support request got a response, and my username and password got reset, and now the site is back online.

So, I guess I do kind of owe my web host, Kazix.com, an apology, because I had honestly started telling people that they had packed up shop and left town. That wasn’t the case at all–just a bit of a miscommunication, which caused the outage of the past 18 days.

Unfortunately, I had hoped to spend this month blogging throughout the month about the various apps and tools for decorating for the holidays as kind of a December 2007 blog series, but now that it’s three days until Christmas, those hopes seem to have gone out the window. So, I guess that’s something I’ll have to hold off on until 2008. However, with the holidays here, you can certainly expect some holiday blogging and the other increase in blogging that is possible when I’m out of school.

The point is, that while I won’t be trying to make up for the lost time, I will definitely be picking up where I left off, and this blog will definitely be getting active again.

Again, I’m very sorry for the outage and tried everything I could to get it out of the way ASAP. Thanks for continuing to stick around with Webmacster87.info!
–Douglas Bell

Tags: cPanel, December, Kazix, outage, password, status, webhost, Webmacster87.info